At Swahili Spices, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect information when you visit or purchase from our website.
1. Who We Are
Swahili Spices operates the online store available at:
Welcome to http://swahili-spices.com
For privacy-related questions, please contact us using the customer support contact details provided on our website.
2. Information We Collect
When you place an order, create an account or contact us, we may collect information such as:
Your name
Billing and delivery address
Email address
Telephone number
Order and transaction information
Information you provide when contacting customer support
We only collect information that is necessary to operate our online store and provide our services.
3. How We Use Your Information
We may use your information to:
Process and deliver your orders
Process payments
Communicate with you about your orders
Provide customer support
Manage your customer account
Prevent fraud and protect the security of our website
Meet our legal and accounting obligations
Improve our website and services where permitted by law
4. Payments
Payments may be processed through third-party payment providers, including WooPayments and other payment methods made available at checkout.
Payment providers may process payment information according to their own privacy policies and applicable data protection laws.
We do not store complete payment card details on our website.
5. Cookies
Our website uses cookies and similar technologies where necessary to provide essential website functions, maintain your shopping basket, process orders and improve the website.
Some cookies may be placed by third-party services used by our website, such as payment providers.
Where legally required, we will request your consent before using non-essential cookies or similar technologies.
6. WooCommerce and Order Information
Our store uses WooCommerce to provide shopping and ordering functionality.
When you place an order, information necessary to process the order may be stored, including customer, billing, shipping and order details.
We retain this information for as long as necessary to fulfil the order, provide customer support and comply with applicable legal and accounting requirements.
7. Sharing Your Information
We may share necessary personal information with service providers that help us operate our store, including:
Payment providers
Shipping and delivery providers
Website and hosting providers
IT and security service providers
Accounting or professional service providers where necessary
We only share information where necessary for providing services, fulfilling legal obligations, protecting our legitimate interests or where you have provided consent when required.
8. How Long We Keep Your Information
We retain personal information only for as long as necessary for the purposes described in this policy and as required by applicable German and European law.
Certain information relating to orders, payments and accounting may need to be retained for legally required periods.
9. Your Rights
Depending on applicable law, you may have the right to:
Request access to your personal data
Request correction of inaccurate information
Request deletion of your personal data
Request restriction of processing
Object to certain processing
Request data portability
Withdraw consent where processing is based on consent
You also have the right to lodge a complaint with a competent data protection supervisory authority.
10. Data Security
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or alteration.
However, no transmission or storage system can be guaranteed to be completely secure.
11. External Links and Third-Party Services
Our website may contain links or services provided by third parties. Third-party services may process personal information according to their own privacy policies.
We recommend reviewing the privacy policies of third-party providers when using their services.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or the way we process personal data.
The latest version will always be published on this page.
13. Contact
If you have questions about this Privacy Policy or how we handle your personal information, please contact Swahili Spices using the customer support contact details provided on our website.
This Privacy Policy is intended to explain our general data-processing practices and does not limit any mandatory rights you have under applicable German or European data protection law.